The Retail Store Manager will have the opportunity to create and maintain an exceptional store experience for our customers. From coaching and developing our Mobile Experts, to driving sales and exceeding performance goals; our store managers oversee all aspects of their individual store.
Elite Store Manager Qualifications
• Prior experience in Sales Management and Customer Service within the wireless industry or other similar field is required
• Proven ability to hit personal sales goals
• Fluent with technology
• Billing and POS system knowledge
• Verbal business communication
• Problem-solving using analytical, creative, and critical thinking skills
• Time management and organizational skills with attention to detail
• Flexibility to adapt to changes in business operations
• Resolving conflicts with employees and customers
• Leadership skills to drive a positive sales-driven environment
• Open availability, with immediate response to any store emergency
• State ID and Reliable transportation
Elite Retail Store Manager Responsibilities
• Interpretation of KPIs reporting along with building the culture, hitting Store Goals and Quota
• Being able to delegate task to Mobile Experts
• Maintaining Compliance with Company Policies and Procedures
• Consistently demonstrating Excellent Leadership and coaching skills
• Analyze Performance in order to maximize sales
• Resolving customer concerns and escalations with excellent customer service
• Building local community relationships
• Maintaining a healthy and positive work culture
• Making sure all operational duties are completed and in full compliance,
Store Audits
UCA-prepaid
Inventory Merchandising
Scheduling
Job Type: Full Time
Pay: Competitive Hourly Pay
Reports to: District Manager
Supervises: Mobile Experts
Benefits:
• Salary Pay
• Weekly Sales Commission
• Monthly store Bonus based on BIG5 Sales Performance and Compliance
• SPIFF on specific products
• Discount on Metro by T-Mobile Services
• Employee discount on merchandise
• Elite Retail Store Manager Contest
Education:
• Associate Degree ( Preferred)
Language:
• Bilingual is a Plus